Many Web 2.0 tools can be tagged as communication tools. Blogs, Wikis, Flickr, podcasts, & videos all are ways to communicate and share information. Social networking sites like MySpace and Facebook are communications tools for much of the (younger) population, too. The communication tools in this Thing—email, IM, and text messaging, Google Groups, Web Conferencing—make person-to-person or group-to-group communication easier.
Many libraries have added these communication tools as part of their online reference suite to offer users more ways to reach them. The argument for IM, email, text messaging, social network presence via Facebook, et. al. is to reach users where they are in their preferred means of communication. We may like telephones or walk-in users, but users want to communicate with us in their preferred ways. Libraries one debated telephone reference, too—but that was before libraries and librarians were early adopters of new technology!
In this Thing, you will read, listen, and/or watch intros to these tools and how they work in libraries. There are some activities (the numbered items) to try associated with each one. Be sure to do each of the numbered items and then blog about your experiences.
Email
Email has been around longer than the Internet—early inceptions date to the late 1960s using mainframe computers. Now, almost everyone has at least one email address. With more than 1.5 billion email users sending 183 million email messages a day, it would seem email has a secure role in online communication and collaboration, in spite of many new tools. Everyone needs to understand and use email. If you don’t already, consider offering, classes on email for your patrons using these free email services:
Email has been around longer than the Internet—early inceptions date to the late 1960s using mainframe computers. Now, almost everyone has at least one email address. With more than 1.5 billion email users sending 183 million email messages a day, it would seem email has a secure role in online communication and collaboration, in spite of many new tools. Everyone needs to understand and use email. If you don’t already, consider offering, classes on email for your patrons using these free email services:
Libraries use email for many purposes: Ask a Librarian, update patrons on their holds/overdues, and for library discussion groups to name a few.
1. Email can be a productivity enhancer or a time drain. Explore the productivity aspects of your current email program (things like folders, groups, spam filters). Here are some other productivity hints.
Instant Messaging
Instant messaging (IM) is a real time communication tool that allows users to type into a chat box and send the info to one or more other IM users. It, too, can be a productivity tool or a time user. It is a popular communication among teens, as well as business people because of the instant response possible. Here is how it works.
Instant Messaging
Instant messaging (IM) is a real time communication tool that allows users to type into a chat box and send the info to one or more other IM users. It, too, can be a productivity tool or a time user. It is a popular communication among teens, as well as business people because of the instant response possible. Here is how it works.
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2c. Set up an IM account with others in your building who are participating in 23 Things On a Stick. Practice IMing each other. (On your own? Contact your multitype or check your region’s participants’ blogs to find an IM partner.)Text Messaging (SMS—Short Message Service)
Short Message Service (SMS), commonly called text messaging, lets users send short messages of up to 160 characters via cell phone or other communication device. There is a basic cost involved depending on your provider for those who send and receive text messages.
3a. View this video demonstration of a Text a Librarian session
3c. Try text messaging another 23 Things participant. See the IM note about finding a partner.
Web Conferencing
A webinar is a type of web conference. A webinar can be one-way, with the speaker giving a presentatior or it can be collaborative including question and answer or discussion sessions to allow full participation between the audience and the presenter. MINITEX Webinars are an example of web conferencing.
OPAL (Online Programming for All Libraries) is a low-cost Web conferencing service that offers public online programs including book discussions, interviews, special events, library training, writing workshops, and virtual tours of special digital library collections, as well as many library continuing education presentations. A podcast about OPAL is here.
Everyone is welcome to participate in OPAL programs. Usually there is no need to register. Nearly all OPAL programs are offered free of charge to participants.
4b. Look at the OPAL Master Schedule. Find an interesting program and join in. You don’t have to watch the whole thing if you don’t have time; watch enough to get a feel for the format.
-OR-
View a MINITEX Webinar.Blog Prompts
Communicate your thoughts on these tools in this communication tool--your blog!
- Describe how your library uses email. Has it improved productivity?
- Share your thoughts on online reference using some of the other Web 2.0 communication tools.
- Are you an active user of text messaging, IM, or other communication tools?
- Which OPAL or MINITEX Web conference (Webinar) did you attend? How was it? What do you think o this communication tool?
- Library Success Wiki: Online Reference
- “Web Conferencing for Libraries: "Can You Hear Me Now?" in InfoToday.
1. Google Groups
- Take the tour of Google Groups
- Participate in the 23 Things On a Stick Google Group.
2. Meebo is an IM aggregator; it lets you view/chat with all of your IM accounts from one window. Nebraska Library Commission has posted a neat video showing one of their training sessions on Meebo for their staff. You can access it on blip.tv at: blip.tv/file/520398. It's about 18 minutes long but interesting if you are considering or want to look into Meebo a little closer for your library this gives you some good information about working with the program and how to set up a MeeboMe widget. If you use Meebo now or decide to try it, blog about the experience.
3. Twitter
- Set up a Twitter account and “Tweet” with some of your co-workers or other 23 Thing participants. How can you use this in libraries?
These presentations from BIGWIG Social Software Showcase 2007 give explanations of Twitter and its expansion features:
